PUREONE
Customer Care
Questions about our clubs? Need guidance on your game? We’re here for it. Whether you're looking for product insights, order support, or just want to talk golf, reach out—we’d love to hear from you.
Hours
Monday - Friday 8am - 5pm MST
FAQs
Shipping
Shipping for both domestic and international orders will be charged on all orders.
For all international orders, customers will be expected to pay for customs and duties prior to receiving their order through their shipping carrier. For orders returned to sender due to incomplete customs and duties payments, the customer will be responsible for the shipping charges and a 10% restocking fee.
30-Day Guarantee
Experience PureOne risk-free with our 30-day money-back guarantee. We're confident you'll love the quality and performance of our products.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@pureonegolfshop.com. Please note that returns will need to be sent to the following address: 7441 E Butherus Drive, Suite 100, Scottsdale, AZ 85260.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@pureonegolfshop.com.
Exchange Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@pureonegolfshop.com.